Privacy Policy for SIMPLI-CITY

This privacy policy describes how SIMPLI-CITY uses and protects any information that you transfer when you use its applications and services.

SIMPLI-CITY is committed towards ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this system, then you can be assured that it will only be used in accordance with this privacy statement.

SIMPLI-CITY may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 05.09.2013.

What we collect

We may collect the following information:

  • name (given and surname)
  • contact information including email address, address, fax and telephone number
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • in the case of transactions also payment information

SIMPLI-CITY allows you to install apps and to make use of services which are not developed by the SIMPLI-CITY consortium but by third parties. Those apps and services may collect additional information from you and are not covered by this privacy policy.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about news related to SIMPLI-CITY. This may include the introduction of new features, products, special offers, project newsletters or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize our applications according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used (e.g. within the web UI of the Services and App Marketplaces). This helps us analyze data about web page traffic and improve our applications in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better service, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our services.

Links to other websites

SIMPLI-CITY may contain links to other websites, apps or services (hereafter referred to as “sites”) of interest. However, once you have used these links to leave our site/apps, you should note that we do not have any control over that other site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form within an application, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to [email protected]

If you believe that any information we are holding about you is incorrect or incomplete, please write us a postal mail or email as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


This privacy policy used by SIMPLI-CITY is partly based on text from and is published under the Open Government Licence v2.0.